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My account

Need more information on signing up, logging in, or unsubscribing?

Signing up

  • Why was I told I had already signed up?
  • How do I sign up when I don’t have more than 2 years at a New Zealand address?
  • What documents do you accept
  • I don't have an email address. How can I sign up?
  • Who is Persona, and what do they do?
  • I tried signing up, but my identity was not verified. What can I do?
See all 11 articles

Logging in

  • I can't log into my ClearScore account
  • How do I reset my password?
  • Why is my account locked?

Unsubscribing and updating details

  • How can I print, download or share my credit report?
  • How can I delete my account?

Security

  • What is Two-Factor Authentication?
  • How often will I have to complete Two-Factor Authentication?
  • How do I enable/disable Two-Factor Authentication?
  • What is 'Managing devices?’
  • I can't get my code (2FA)

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