My account

Signing up

• What do I do when there's planned maintenance when signing up?
• How do I update my personal details?
• How do I sign up?
• I haven’t received a verification email
• I haven't been able to sign up, what can I do next?
• Why have I been asked to provide an ID document?

Logging in

• I can't log into my ClearScore account
• How do I reset my password?
• Why is my account locked?

Unsubscribing and updating details

• How can I print, download or share my credit report?
• How can I delete my account?

Security

• What is Two-Factor Authentication?
• How often will I have to complete Two-Factor Authentication?
• How do I enable/disable Two-Factor Authentication?
• What is 'Managing devices?’
• I can't get my code (2FA)