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Articles in this section

  • Why was I told I had already signed up?
  • How do I sign up when I don’t have more than 2 years at a New Zealand address?
  • What documents do you accept
  • I don't have an email address. How can I sign up?
  • Who is Persona, and what do they do?
  • I tried signing up, but my identity was not verified. What can I do?
  • How do I update my personal details?
  • How do I sign up?
  • Why haven’t I received my verification email?
  • I haven't been able to sign up, what can I do next?
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Who is Persona, and what do they do?

Persona helps us verify your identity. They're a trusted company that ensures only you can access your account and helps prevent fraud.

To learn more about how we keep you safe, visit our Fraud and Security articles.

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  • How do I update my address?
  • Why was I told I had already signed up?
  • What documents do you accept
  • How can I protect myself from identity fraud?
  • New to credit - how to build your credit score?

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