Who is our AI provider for Caisey?
We use a third-party provider, ChatGPT (owned by Open AI) to help us provide credit report summaries and the Caisey chat. Caisey is produced and managed by ClearScore, but the underlying service is provided by ChatGPT. More information can be found in our privacy policy.
Can ChatGPT/Open AI see my ClearScore data?
Yes, Open AI accesses and processes ClearScore user data on our instructions. It does this in order to for us to provide the Summary and Chat feature. As part of the Data Processing Agreement we have with them, Open AI cannot store this data or train their models using ClearScore users’ data.
Is my data being used to train ChatGPT/Open AI models?
No, ChatGPT/Open AI doesn’t use ClearScore users' data to train their models. They also don’t store any ClearScore user data.
How do I opt-out of using Caisey?
You can manage AI-powered features, including Caisey, from the ClearScore app.
To turn these features off:
- Login to your ClearScore account
- Go to My Account > Settings > Privacy & Security > AI Features
- Turn off the AI Features toggle
When this setting is turned off, AI-powered features such as Caisey chat and credit report summaries will no longer be available in the app.
Does this affect my credit report/score?
The information you see in the Caisey AI summaries and Caisey Chat is there to help you analyse and understand your credit report and credit health. It doesn't affect your score or report information.
Caisey Summaries: Why is the summary incorrect?
The Caisey Summary is here to help give a quick run-down of the most recent and relevant changes to your credit report, and factors that may be affecting your score.
Caisey AI is in beta and may occasionally generate misleading or incorrect information. We're working to improve the quality and accuracy of the summary returned.
If any of the summary information looks wrong, please check your credit report as this is the source of the summary insights. If you believe the credit report information is wrong please see our help article for what to do next.
If the report information is correct but there are issues or errors with the summary, please use the 👍 to let us know, or contact our Customer Support team to help us improve.
Caisey Chatbot: Why is information incorrect?
The Caisey Chat is here to give a more detailed look at your credit report history, factors affecting your score, tips for improving your credit health, and help you get more out of your ClearScore account.
Please note, Caisey cannot give financial advice. It provides guidance to help you in your financial situation.
Caisey AI is in beta and may occasionally generate misleading or incorrect information. We're working to improve the quality and accuracy of the summary returned.
If any of the information returned in the chat looks incorrect, please check your credit report as this is the source of information provided by Caisey. If the report information is wrong please see our help article for what to do next.
If the report information is correct but there are issues with the chat, please try rephrasing your prompt or question. If it's still incorrect let us know as this will help us improve the Chat.