Key takeaways

• Your ClearScore credit report is now powered by Experian.

• Previously, your report was provided by illion, which is now part of Experian.

• Your score and report information stay the same.

• You’ll simply see the Experian name on your credit report going forward.

• You don’t need to do anything.

What’s happening?

Following Experian’s acquisition of illion, your report is now powered by Experian, one of the world’s leading credit bureaus.

This means you’ll now see the Experian name displayed on your credit report.

What does this mean for you?

Your score stays the same.

The information in your report stays the same.

This update does not change your credit position — it simply reflects the new bureau branding behind your ClearScore report.

Your ClearScore experience remains free, secure and regularly updated.

Frequently Asked Questions

Has my credit score changed?

No. Your credit score remains the same.

This update does not change how your score is calculated or the information used in your report.

Has the information in my credit report changed?

No. The information in your credit report remains the same.

The only change is that your report is now powered by Experian instead of illion.

Why am I now seeing the Experian name?

Following Experian’s acquisition of illion, illion is now part of Experian.

As a result, your ClearScore credit report is now branded as Experian.

Do I need to do anything?

No. There’s nothing you need to do.

Your ClearScore experience stays exactly the same.

Will this affect my eligibility for credit?

No. This update does not change your credit score or report information.

Lenders continue to make their own decisions based on their own assessment processes.

Does checking ClearScore affect my credit score?

No. Checking your credit score in ClearScore is a soft check, which does not impact your credit score.

How often does my credit report update?

Your credit report is updated every 30 days.

What if I think something on my report is incorrect?

If something doesn’t look right:

• Check your personal details first

• Contact the credit provider that reported the information

• If needed, lodge a dispute with the credit bureau

If you’re unsure what to do next, our support team can help guide you.

Privacy: What data is shared?

ClearScore provides access to your credit information sourced from credit reporting bodies such as Experian.

• We use your information to provide the ClearScore service

• We do not share your credit report with lenders just because you check it

• Lenders access credit information through their own processes (for example, when you apply for credit)

For more detail, please see our Privacy Policy and Terms & Conditions.

Still need help?

If you have questions about what you’re seeing, use the messenger in the bottom corner of this page to get in touch - we're here to help.